Help Center

Welcome to the Help Center. Below are frequently asked questions about orders, shipping, returns, and refunds.

This website specializes in selling decorative vases and home décor items. Due to ongoing operating losses, all items are currently being sold at clearance prices. Inventory is limited, so please be aware that stock is limited while supplies last.

Order Processing

How long does it take to process an order?

All orders will be processed and shipped on the same day after successful payment.

Processing time may be slightly longer during holidays, inventory checks, or a surge in orders.

Shipping and Delivery
Where do the items ship from?

All items ship from our US warehouse.

How long does shipping take?

Standard shipping time is approximately 2 business days.

Logistics delivery may experience slight delays due to weather, holidays, or carrier factors.

Order Modifications and Cancellations
Can I modify my order after placing it?

You can request to modify your order information before it enters the processing stage.

Can I cancel my order?

You can request to cancel your order before it ships; shipped orders must be processed according to the return procedure.

Return Policy
Can I return items? Yes. Items meeting the return conditions can be returned within 30 days of receipt.

When can I apply for a return?

The item has a quality problem;
The item was damaged during transportation;
The wrong item was received;
Other situations that meet the website's return policy.

Returned items should be intact and undamaged.

Refund Instructions
How long does it take for a refund to arrive?

After the return is approved, the refund will be returned to the original payment account within 3 business days.

The actual arrival time may vary depending on the processing speed of the bank or payment institution.

Clearance Sale Instructions
All items on this website are currently on clearance sale with significant discounts. Some popular items may sell out at any time, so we recommend purchasing as soon as possible to avoid missing out on your desired items.