Return And Exchange

Thank you for purchasing decorative vases and home decor items from this website. Due to ongoing operating losses, all items are currently being sold at clearance prices. To protect consumer rights, we have established the following return and exchange policy.

I. Return and Exchange Period
Customers may apply for a return or exchange within 30 days of receiving the goods.

Applications submitted after 30 days will not be accepted.

II. Eligible Returns and Exchanges
Returns and exchanges are eligible in the following situations:

The product has quality problems or manufacturing defects;
The product was damaged during transportation;
The received product does not match the order;
The product is obviously damaged and not due to human error.

III. Non-Returnable Situations
Returns and exchanges are generally not supported in the following situations:
Returns requested due to personal preference, color preference, or other reasons not related to quality;
The product is damaged due to improper use;
The product is missing its original packaging or accessories;
The return and exchange application period has expired.

IV. Requirements for Returned Goods
Returned goods should be:
The product itself is intact;
There is no human-caused damage or obvious signs of use;
All accessories and packaging are complete.

We reserve the right to inspect and review returned goods.

V. Refund Policy
After review and approval, a refund will be processed.

The refund will be returned to the original payment account within 3 business days of approval; the actual arrival time may vary depending on the processing procedures of the bank or payment institution.

VI. Exchange Policy
Goods eligible for exchange will be processed after approval.

If the requested exchange item is sold out or in short supply, we will provide a refund based on the actual situation.

VII. Order Processing and Delivery Time
Order Processing Time: Same day
Standard Shipping Time: Approximately 2 business days
Return Request Period: Within 30 days of receiving the goods
Refund Processing Time: Within 3 business days of approval

VIII. Inventory Clearance Policy
Due to ongoing inventory clearance sales on this website, quantities are limited and available while supplies last. Some items may not be eligible for exchange. If inventory is insufficient, a refund will be processed. All orders are subject to actual inventory availability.